Challenge

How might we entice more users to sign up and fill out surveys to become part of a community?

Creative Approach

“Influence your World” 

A visual concept that blends the physical and virtual worlds, showing users the real impact of their survey participation.

Creative Approach

“Influence your World” 

A visual concept that blends the physical and virtual worlds, showing users the real impact of their survey participation.

Strategy

We leveraged existing data, customer insights and a global marketing team to make informed decisions that helped us to design for growth.

Strategy

We leveraged existing data, customer insights and a global marketing team to make informed decisions that helped us to design for growth.

Design

We designed the onboarding process from end-to-end, leading users towards an onboarding process that felt like an interactive survey full of delight.

Design

We designed the onboarding process from end-to-end, leading users towards an onboarding process that felt like an interactive survey full of delight.

Technology

We worked in deep collaboration with Toluna’s product team to build new React code to sync onto a custom-made tech stack with lots of legacy issues.

Results

Kluge’s redesign of the onboarding of new users improved our signup conversion rate by 10%, and they were able to put it together in 3 months.

-Kyle Kim Hays
EVP Marketing

Results

Kluge’s redesign of the onboarding of new users improved our signup conversion rate by 10%, and they were able to put it together in 3 months.

-Kyle Kim Hays
EVP Marketing